1. Introduction

At CYNOR, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI SaaS solutions and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Company information and job title
• Billing and payment information
• Account credentials and preferences
• Communications and support requests

2.2 Automatically Collected Information

We automatically collect certain information about your use of our services:

• Usage data and analytics
• Device and browser information
• IP address and location data
• Cookies and similar tracking technologies
• Log files and system activity

3. How We Use Your Information

We use the collected information for various purposes:

• Providing and maintaining our services
• Processing transactions and billing
• Communicating with you about our services
• Improving our products and user experience
• Providing customer support and technical assistance
• Marketing and promotional communications (with consent)
• Complying with legal obligations
• Detecting and preventing fraud or security issues

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your consent or at your direction
• With service providers and business partners who assist us
• For legal compliance or law enforcement requests
• To protect our rights, property, or safety
• In connection with business transfers or acquisitions
• For legitimate business purposes (anonymized data)

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Secure data centers and infrastructure
• Incident response and breach notification procedures

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Portability of your data
• Restriction of processing
• Objection to processing
• Withdrawal of consent
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and recommendations
• Enable certain features and functionality

You can control cookie settings through your browser. Please see our Cookie Policy for more detailed information.

9. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party services you use.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

If you are located outside India, please note that we may transfer your information to and process it in India and other countries. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Us